ACE Data Recovery Engineering Inc. is committed to providing timely and effective technical support to all our customers. Our technical support services will maximize the value of your technology investment.

We have three methods for supporting our clients.

1. Telephone support
2. The client exclusive forum
3. E-mail support

Phone Support - (613) 225-6771
Each new PC-3000 client automatically receives three months of free telephone technical support. This support is designed to help new users of PC-3000 learn the fundamentals of the program, the data recovery process, and how to work with specific drives.
Beyond the first three months of free phone support, clients can purchase additional months of phone support as required.

The Forum
In addition to the three free months of phone support, all of our PC-3000 clients have lifetime access to our exclusive online forum. The forum is constantly monitored by our technical support staff and questions posted by our clients receive posted responses within 1-2 days. Also, our technical support team is constantly doing their own research and posting new data recovery methods and techniques, explanations for new product features, as well as any other useful information.

E-mail
All of customers also have access to technical support through e-mail to support@acedre.com. Often this is one of the most useful support methodologies simply due to the fact that questions and answers are in written format and therefore cannot be forgotten. With clear written instructions, end users are more quickly able to implement the steps as directed by the technical support staff.